... As a Technical Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, who are integrating our ... . We challenge our Support Engineers to provide a customer experience that leaves our users ...
... improve customer service quality Attending technical conferences and workshops Reporting and presentations: Preparing the reports about team’s performance and efficiency Requirements : Previous experience on similar position in building L1, L2, L3 support ...
... maintenance releases Facilitate re-occurring support status meetings with customers (as needed) Maintain and update customer access, contact information and SW ...
... seeking an Independent Senior Lead Support Engineer with experience in recent . ... . Lead efforts to shape the support processes. Conduct post-incident analyses ... , and debugging tools. Knowledge of support processes and ITIL practices. Proven ...
... have the autonomy and support to make an impact as ... aligning small teams with customer use cases and giving the ... owns and provide operational support Help build the culture of ... teams Experience mentoring and supporting engineers and role modeling excellent ...
... have the autonomy and support to make an impact as ... aligning small teams with customer use cases and giving the ... owns and provide operational support Help build the culture of ... teams Experience mentoring and supporting engineers and role modeling excellent ...
... have the autonomy and support to make an impact as ... aligning small teams with customer use cases and giving the ... owns and provide operational support Help build the culture of ... teams Experience mentoring and supporting engineers and role modeling excellent ...
... same time, we work together, support each other, and focus on ... advocate for Sales, Marketing, and Customer Success teams. Aligning everyone around ... everything they need to help customers adopt the product. We want ...
... plays a key role in supporting Vonage’s sms growth strategy, taking ownership for QoS & customer specific monitoring, supplier testing, troubleshooting & ... focus on carrier and or customer support Hands on routing experience Technical ...
... have the autonomy and support to make an impact as ... aligning small teams with customer use cases and giving the ... owns and provide operational support Help build the culture of ... teams Experience mentoring and supporting engineers and role modeling excellent ...