... revenue quotas, you’ll provide professional customer service to commercial, public sector or consumer customers. Whether it’s getting answers for customers quickly, consulting on products with ...
... feedback to improve our services, and collaborating with other teams ... . Gathering and conveying customer feedback to improve products and services. Collaborating with internal teams to ... Notion Proven experience in customer support or a similar role Strong ...
... knowledge articles so that the service desk can deliver a standarised repeatable service to customers Our requirements First experience in the service desk 1st line of IT support area is a must A ...
... of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and ...
... problem-solving and delivering exceptional service to our customers. Responsibilities: • Handle emergency support calls during regular working hours, ...
... to ensure smooth operations. Monitor customer satisfaction with our products and services, gathering insights for continuous improvement. Educate and support client service representatives in addressing inquiries and ...
... Team, and other support teams. Customer Knowledge : Maintain a deep understanding of the customer’s business, environment, and support processes. Incident Management : Follow ITIL standards, proactively addressing service issues. Documentation : Maintain ...
... . Focused on delivering exceptional business services, we provide an integrated, OneOffice approach through: customer experience management, back-office services, and business process optimization. This ...
... client(s), Supervise all service functions like service desk, technical support or supplier management, Identify and implement process improvements to enhance the service quality and efficiency, Act as a liaison between customers business units, IT teams ...
... for: Providing technical support for Thermal products via phone, email, and online chat to customers, Field Sales, and Customer Service teams. Supporting the development of new business ... . Skills: Fluent in French and English. Strong communication and ...