... for our clients. As a Service Delivery Manager, you will be ... will oversee the overall IT service delivery, in particular ensuring that ... ITIL), Manage capacity of the service delivery team and assure proper ...
... in cyber defence and IT services. We are trusted by organisations ... . We are currently searching for ❗️ Service Delivery Manager ❗️ This role offers ... bring a solid understanding of service delivery dynamics and client relationship ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... in accordance with the Service Levels based on the tools ... , procedures and the Service Levels. Maintain Network device logs ... in accordance with the Service Levels based on the tools ... policies, procedures and the Service Levels. Notify customer of Third- ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... planned weekend work, ensuring our services remain uninterrupted. Hybrid Work Environment : ... and planning Availability Management IT Service Continuity Management Service Level Management Project Management Finance ...
... for Testers with UX and Service design experience for the User ... level) Academic path in: Product Service System Service Design Design Strategy UX and ... issues Identify potential design and service improvements and proactively work on ...
... efficiency and reliability of existing services You will be working with ... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform services that are consumed by multiple ...
... flow into the Customer Service Organization in case of changes ... more effective and efficient Customer Service Shared Services organization Fluent English Strong SAP ... or starting up a customer service shared service center. Experience with large scale ...
... hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most ... the performance of the Customer Service team (8 people). Setting goals ...