... for our clients. As a Service Delivery Manager, you will be ... will oversee the overall IT service delivery, in particular ensuring that ... ITIL), Manage capacity of the service delivery team and assure proper ...
... and Problem management for Data Center Network devices (Switches, Routers, WLCs, ... devices in scope at Data Centers Network Operational Activities Obtain approval ... Management policies, procedures and the Service Levels. Notify customer of Third- ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... for Testers with UX and Service design experience for the User ... of digital product lifecycle, user-centered design methodologies and passion for ... level) Academic path in: Product Service System Service Design Design Strategy UX and ...
... a deep focus on Service Cloud Voice and Amazon Connect Design and deploy effective call center solutions incorporating Omni Channel capabilities ... Domain, with specific expertise in Service Cloud Voice and Call center implementation Proficiency in AWS and ...
Who we are: ArcelorMittal Business Center of Excellence (BCOE) is the business services competency center at ArcelorMittal Europe - a global leader in the steel and mining industries. BCOEs mission is to provide business services to the ArcelorMittal in ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... planned weekend work, ensuring our services remain uninterrupted. Hybrid Work Environment : ... and planning Availability Management IT Service Continuity Management Service Level Management Project Management Finance ...
... experience in a shared service center environment. At least 7 years of experience managing the customer service, sales operations, logistics, or fulfilment ... or starting up a customer service shared service center. Experience with large scale cultural ...
... hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most ... the performance of the Customer Service team (8 people). Setting goals ...