... in cyber defence and IT services. We are trusted by organisations ... . We are currently searching for ❗️ Service Delivery Manager ❗️ This role offers ... bring a solid understanding of service delivery dynamics and client relationship ...
... the technology, products, or technical services sector Possess technical understanding in ... Informs client of new product services services offerings and recommends product services s that suit client’s business ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... planned weekend work, ensuring our services remain uninterrupted. Hybrid Work Environment : ... priorities requirements straight. Coordination of complex and escalated changes Customer contact ...
... L2 capability with Architecture, Engineering, Service Delivery, Control Owner, Program Manager ... leadership experience with large, complex programmes, and deeply technical global ... skills. An ability to communicate complex and technical issues to diverse ...
... in accordance with the Service Levels based on the tools ... , procedures and the Service Levels. Maintain Network device logs ... in accordance with the Service Levels based on the tools ... policies, procedures and the Service Levels. Notify customer of Third- ...
... a variety of technologies and services across a globally distributed team. ... Business aligned - Ensuring any decisions, services and technology is delivered and ... strong relationships and communicate on complex IT Security issues with a ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... comfort operating effectively in a complex, matrix and metric driven environment. Experience in developing and or starting up a customer service shared service center. Experience with large scale ...
... hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most ... the performance of the Customer Service team (8 people). Setting goals ...