... (KPIs) for IT operations and service delivery. Manage vendor relationships, ensuring that third-party services meet contractual obligations and performance ... , application support, and end-user services. Experience in managing complex incidents ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... in accordance with the Service Levels based on the tools ... , procedures and the Service Levels. Maintain Network device logs ... in accordance with the Service Levels based on the tools ... policies, procedures and the Service Levels. Notify customer of Third- ...
... systems, including PagerDuty and Jira Service Management. You will work closely ... members by maintaining the Jira Service Management portal and providing training ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... efficiency and reliability of existing services You will be working with ... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform services that are consumed by multiple ...
... of technology products, solutions, and services. We use our experience and ... experience in delivering IT security services, such as: SIEM, Vulnerability management, ...
... such as Domain, Selector, and Service Develop and maintain custom solutions ... & Domain, with specific expertise in Service Cloud Voice and Call center ... digital platform engineering and development services. We are committed to having ...
... coordination of external partners and service providers within the project Continuous analysis and improvement of existing applications processes Active participation and presenting in team agile meetings, guildsWhat ...
... coordination of external partners and service providers within the project Continuous analysis and improvement of existing applications processes Active participation and presenting in team agile meetings, guildsWhat ...