... for our clients. As a Service Delivery Manager, you will be ... will oversee the overall IT service delivery, in particular ensuring that ... ITIL), Manage capacity of the service delivery team and assure proper ...
... for our clients. As a Service Delivery Manager, you will be ... will oversee the overall IT service delivery, in particular ensuring that ... ITIL), Manage capacity of the service delivery team and assure proper ...
... (KPIs) for IT operations and service delivery. Manage vendor relationships, ensuring that third-party services meet contractual obligations and performance ... , application support, and end-user services. Experience in managing complex incidents ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... in accordance with the Service Levels based on the tools ... , procedures and the Service Levels. Maintain Network device logs ... in accordance with the Service Levels based on the tools ... policies, procedures and the Service Levels. Notify customer of Third- ...
... systems, including PagerDuty and Jira Service Management. You will work closely ... members by maintaining the Jira Service Management portal and providing training ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... efficiency and reliability of existing services You will be working with ... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform services that are consumed by multiple ...
... on projects to proactively prevent service disruption by driving service- and quality improvement as well ... to short and long term service and quality improvement projects together ... able to extract, analyse and present data in a clear and ...
... on projects to proactively prevent service disruption by driving service- and quality improvement as well ... to short and long term service and quality improvement projects together ... able to extract, analyse and present data in a clear and ...