... check it out Product Support Team intro Support services at SmartBear include self-help ... solutions, achieving superior customer service Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering ...
... Manager who will support Key Account Managers (KAM) in delivering exceptional services to our key clients. This role is customer-facing ... Managers (KAM) to support the operational delivery of services to our key clients., Ensure project goals are met ...
... point of contact for Network support for customer, customer Affiliates, and ... discuss challenges around End of Support and or End of Life ( ... Management policies, procedures and the Service Levels. Notify customer of Third- ...
... technical teams to ensure that service management processes support business needs, aligning operational efficiency ... IT operations, including infrastructure, application support, and end-user services. Experience in managing complex incidents ...
... proofs-of-concept, help our clients build new products, nurture existing ones and provide services in production environments. Our clients include both tech startups and ... office or hybrid Professional growth supported by internal training sessions and ...
... enjoy their daily challenges. We support our global clients within the scope of HR ... , Prioritization and handling of service requests within predetermined SLAs, Taking part in meetings calls with business clients, Shift works] Requirements: SQL, Microsoft, ...
... managing and enhancing our IT support systems, including PagerDuty and Jira Service Management. You will work closely with first-level support teams and stakeholders to optimize ...
... initiative with required guidance and support, a business analyst with proven experience you will ... to problems , Present proposals to clients , Work with a scrum delivery ...
... you to assist and provide support on critical matters on the Service Desk ensuring minimal down-time for clients.Main tasks of the job:Service Desk:• To answer telephone calls, email, and support tickets from clients• To be available to ...
... range of analytical testing services to clients across multiple industries, to make ... improvement and maintenance of other support services tools developed in-house.The ... range of analytical testing services to clients across multiple industries, to make ...