... procedures (SOPs) for common customer support scenarios. Client Interaction & Escalation: Serve ... to provide around-the-clock support where necessary. Cross-functional Collaboration: ... in building and implementing support protocols and processes from the ...
... our team as a Technical Support Representative. In this role, you ... product specifications and functionalities to support customer needs. Escalate complex issues ... customer needs, including 24 7 support. WOULD BE YOUR ADVANTAGE: Advanced ...
... leadership and stakeholders (Users, Clients, Sales, Marketing, and Design) to translate ... relationships with Clients, and assist Sales and Marketing with Product knowledge. ● ...
... , enforce coding standards and mentor junior engineers to elevate code quality ...
... a desire to motivate and support a team of engineers. You ...