... procedures (SOPs) for common customer support scenarios. Client Interaction & Escalation: Serve ... to provide around-the-clock support where necessary. Cross-functional Collaboration: ... in building and implementing support protocols and processes from the ...
... our team as a Technical Support Representative. In this role, you ... . Collaborate with software developers and engineers to report bugs and ensure ... product specifications and functionalities to support customer needs. Escalate complex issues ...
... etc. This versatile system is engineered to perform a range of ... coding standards and mentor junior engineers to elevate code quality across ...
... a desire to motivate and support a team of engineers. You will cooperate with other ...