... implementing IIM strategies, managing the service lines budget, and ensuring that the companys digital transformation services meets customer needs. Responsibilities: Customer Service Lead, Manage and develop the ...
... in the IT managed security services sector. You will work closely ... a thorough understanding of key customer needs and requirements., Directly participating in the closing and negotiation processes in collaboration with the local ...
... supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS. Monitor Customer Success through metrics and other ...
... responsible for understanding business processes and requirements and translating them ... controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of ...
... candidates throughout the recruitment process. If you decide to participate ... the controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of ...
... a meaningful impact on the customer experience. Key responsibilities: Provide exceptional customer service to clients and customers by answering their questions, addressing ...
... responsible for understanding business processes and requirements and translating them ... controller, e.g. IT service providers, entities operating the database, entities handling application requests – however, these entities process data on the basis of ...
... expertise to transition and transform processes, particularly within GBS or SSC models. Lead or support process migrations from various business units or locations to centralized service centres, ensuring a seamless transition. ...
... mind, or coming from a Customer Service, Technical IT PC support background ... pre-eminent global provider of specialist services to the games industry and ...
... the Global Delivery Unit. Improve Customer Centricity by developing deep customer business knowledge to deliver effective services that meet the customer business requirement. Collaborate with Regions, Customer Engagement and Global PreSales teams ...