... : Supervise and coordinate the IT service management process and the service delivery for a given client(s), Supervise all service functions like service desk, technical support or supplier management, ...
... in cyber defence and IT services. We are trusted by organisations ... . We are currently searching for ❗️ Service Delivery Manager ❗️ This role offers ... bring a solid understanding of service delivery dynamics and client relationship ...
... experience in IT Service Desk or IT service management, including a minimum of ... . Generate detailed service reports and efficiently manage the service budget. Partner with the Expert team to oversee service delivery, aligning priorities with the ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... poszukujemy osoby na stanowisko Specjalisty Service Desk , która będzie odpowiedzialna za wsparcie klientów w zespole Service Desk. Osoba ta będzie odgrywać kluczową ...
... in accordance with the Service Levels based on the tools ... , procedures and the Service Levels. Maintain Network device logs ... in accordance with the Service Levels based on the tools ... policies, procedures and the Service Levels. Notify customer of Third- ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... planned weekend work, ensuring our services remain uninterrupted. Hybrid Work Environment : ... and planning Availability Management IT Service Continuity Management Service Level Management Project Management Finance ...
... flow into the Customer Service Organization in case of changes ... more effective and efficient Customer Service Shared Services organization Fluent English Strong SAP ... or starting up a customer service shared service center. Experience with large scale ...
... hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most ... the performance of the Customer Service team (8 people). Setting goals ...