... are seeking a 2nd Line Support Engineer who will provide application support to our customers. You will collaborate with customers and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements ( ...
... high-quality, timely resolution of customer issues that align with Service and Experience level objectives. Our customers should leave their interactions with our Support teams in a better position ...
... of principles applied in supporting applications Excellent experience with Microsoft ... as the liason for application support to ensure quick problem identification ... improve internal efficiencies and enhance customer service., Ensure proper distribution of ...
... of principles applied in supporting applications Excellent experience with Microsoft ... as the liason for application support to ensure quick problem identification ... improve internal efficiencies and enhance customer service., Ensure proper distribution of ...
... the overall experience of our customers when using Tanium. What You’ll Do: Assisting customers by: Triaging inbound support cases Solving customer support cases Working with other Support Engineers to assist with their ...
... maintaining a holistic view of customer satisfaction. Ability to quickly establish customer relationships and trust. To understand the context and priority of a diverse range of applications and associated support cases. Identifies own training needs ...
... flaws in the platform Support a team of security engineers ... counselling and wellbeing support to all employees Experience bonus- ... flaws in the platform Support a team of security engineers ... better results for our customers and Qualtrics. Roles tied to ...
... connected world. Job Overview The Customer Journey Management Team supports the enterprise to drive Customer Growth and Experience and the ...
... -time accountability and ownership of Customer data quality inputted at system,Support Shell’s Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information ...
... . Department Overview The Technical Support Operations (TSO) department supports a global customer base of multi-technology advanced ... through our first line support and decide on channels to use in order to connect with the customer. You will work with a ...