... (KPIs) for IT operations and service delivery. Manage vendor relationships, ensuring that third-party services meet contractual obligations and performance ... , application support, and end-user services. Experience in managing complex incidents ...
... systems, including PagerDuty and Jira Service Management. You will work closely ... members by maintaining the Jira Service Management portal and providing training ...
... experience in IT Service Desk or IT service management, including a minimum of ... . Generate detailed service reports and efficiently manage the service budget. Partner with the Expert team to oversee service delivery, aligning priorities with the ...
... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform Services” that are consumed by multiple ... to integrate our systems and services with theirs, and to ensure ...
... to ensure operational issues (performance, operator intervention, alerting, design defect related ... a plus Experience in Financial Services a plus Working knowledge of ... that will transform the financial services industry. In addition, we offer: ...
... in accordance with the Service Levels based on the tools ... , procedures and the Service Levels. Maintain Network device logs ... in accordance with the Service Levels based on the tools ... policies, procedures and the Service Levels. Notify customer of Third- ...
... will join to the Service Delivery Management team which is ... SLA dashboards related to services provided by the supplier. Verification ... budget related to supplier services Regular verification of process and service effectiveness, identification of areas for ...
... efficiency and reliability of existing services You will be working with ... of interconnected SmartBear applications and services. You can look forward to ... to deliver meaningful centralized Platform services that are consumed by multiple ...
... on critical matters on the Service Desk ensuring minimal down-time for clients.Main tasks of the job:Service Desk:• To answer telephone calls, email, ... solutions• To liaise with the Service Desk Delivery Manager to ensure swift ...
... SAP O2C Consultant (S 4 Services).Your new role Conception, design ... O2C and SAP S 4HANA service module (Services Enterprise Organization model, integration with Field Services, Service Contract Management, Service parts, Van stocks) Assumption of ...